Cancellation & Refund Policy

At IKIGAI KART, customer satisfaction is our priority. If for any reason you wish to cancel your order, you may do so under the terms outlined below:

1. Order Cancellation

• Orders can be cancelled only before shipment/dispatch.
• To cancel a confirmed order, you may:
  • Request cancellation from your user account, or
  • Contact our Customer Care at +91 7987345481, or
  • Email us at support@ikigaikart.com.
• Once the product has been shipped/dispatched, cancellation is no longer possible. In such cases, our Return/Exchange Policy will apply.
• Cancellation requests received later than 7 business days before the close of the current business month will be processed in the next business month.

2. Refunds

• Once the returned/cancelled product is received and inspected, we will notify you via email regarding the status of your refund approval.
• Approved cancellations:
  • A 100% refund of the order value will be credited to the customer’s user account, which can be used for future purchases, or
  • Customers may request a refund to their original method of payment.
• Approved returns:
  • Refunds will be issued after deducting return shipping charges and any applicable processing fees.
  • Refund will be credited to the customer’s user account for future purchases, or
  • On request, refunded to the original payment method.

3. Important Notes

• Refunds will be processed within 7–10 working days from the date of approval.
• Products must be returned in saleable condition (unused, unopened, undamaged, and in original packaging).
• Certain promotional or clearance items may not be eligible for cancellation/return.