Product Return & Refund Policy

IKIGAI KART PRIVATE LIMITED offers a 100% refund of the invoice amount for product returns made within 30 days from the date of invoice, subject to the following terms and conditions:

1. Eligibility

The policy applies only to goods/products that are in marketable and saleable condition.

2. Definition of Marketable & Saleable Products

Products must be unused, unopened, sealed, and in saleable condition. They must not be expired, seasonal, discontinued, or part of a special promotion.
The final decision on whether a product is marketable or unmarketable will be made by the Company’s Returns Executive after inspection.

3. Proof of Purchase

All returns must be accompanied by the original invoice/bill of purchase.

4. Damaged or Misused Goods

This policy is not applicable to goods/products that are intentionally damaged, tampered with, or misused in any manner.

5. Quantity Limitations

The quantity of goods returned cannot exceed the quantity mentioned on the invoice/bill.

6. Condition of Returned Products

The returned goods/products must be in the same condition and quality as at the time of purchase.

7. Return Period

The 30-day return period is calculated from the date of invoice to the date of receipt at the Company’s distribution centre.

8. Points/Net Sales Volume Adjustment

• Returns made within 30 days will have their Points/Net Sales Volume (NSV) adjusted in the same or following month.
• The total Points/NSV of the returned products will be deducted from the Direct Seller’s account.

9. Exclusions

This policy does not cover business promotional materials provided by the Company.

10. Direct Customer Returns

If a customer returns products directly to the Company, the corresponding Points/NSV adjustment will be deducted from the Direct Seller’s account.
Any excess amount paid by the Company in such cases will be recoverable from the Direct Seller.